Receiving negative news is never fun. As a business professional, it is important to stay positive and collected although the message may cause you to have a negative emotional response. When receiving bad news, the first initial instinct is to fight back and defend our personal view. Although at the time of receiving the bad news it feels like a good idea to write back, it isn’t. Rarely can any positives come out of reacting against someone who is in a negative emotional state. By responding it will only fuel the fire and add additional negativity that is unnecessary. If a response is necessary, it is best to respond after thinking about how you can phrase your thoughts in an appropriate and professional manner.
Example: Someone gave you or your company a bad review online for everyone to see.
This may anger you and other co-workers but as stated above, it is never a good idea to write when angry.